Not happy with your board or size? New items purchased within 30 days directly from Pallas Snowboards or from pallassnowboards.com can be refunded to the original payment method or exchanged for a different product of equal value. Proof of purchase is required.
Items purchased from authorized Pallas dealers cannot be returned or exchanged on pallassnowboards.com. Please contact the retail store you purchased from to inquire about their policies.
All returned or exchanged items must be unused, unridden, or unworn.
With the exception of a new, defective product, customers will be responsible for all shipping fees. In the event of exchanging an item purchased with free shipping, customers must pay the shipping invoice prior to shipment from pallassnowboards.com.
Prior to returning an item, email us at firstname.lastname@example.org to discuss your situation and receive a Return Authorization (RA) number. Once you send the item, email us your tracking number.
We do not provide refunds or exchanges on used gear, including snowboard or splitboard demos. All sale or clearance items, including snowboard demos and pro-form deals, are final.