2-year warranty on all boards
Pallas Snowboards stands behind its snowboards and splitboards. All Pallas snowboards and splitboards come with a 2-year limited warranty from the date of purchase against craftsmanship, manufacturing, or material defects. Warranties are valid for the original owner of the product, purchased only through authorized Pallas dealers and pallassnowboards.com. Proof of purchase is required.
Our warranty does not cover defects or damage caused by rider error, including (but not limited to):
- Misuse, abuse, neglect, or theft.
- Impact from natural or unnatural objects, such as rocks, trees, or chairlifts.
- Custom alterations to the equipment.
- Improper care and maintenance, such as storage, transportation, or repair work.
- Improper mounting or adjustment of the bindings and binding hardware.
- Continued use of equipment after initial discovery of damage or defect.
- Normal wear and tear.
- Damage caused by anything other than defects in material or workmanship.
- Purchase of a demo board.
What to do if you notice a warranty issue
If you notice a warranty defect in your product, stop using it immediately. Note the location of the damage, a description of how/when you noticed it, and take photos showing the issue. Continued use of a damaged or defective board will void the warranty.
If we determine that you have a valid warranty issue upon inspection of your board, we will do our best to repair any damage. If the damage cannot be repaired, we will offer a replacement board of equivalent value from the time of purchase.
Customers are responsible for all shipping charges on warranty claims.
If you purchased your board through pallassnowboards.com, email us at firstname.lastname@example.org to discuss your situation and receive a Return Authorization (RA) number. Once you ship the warranty item, email us your tracking number. If we do not receive your tracking number within 1 week of issuing your RA number, we reserve the right to reject your warranty claim.
If you purchased your board through an authorized retailer, per our retailer page, contact the shop with details about your warranty claim, and they will facilitate the warranty process.
The Pallas Snowboards warranty is void with the purchase of any demo snowboard or splitboard. If you do experience a manufacturing defect with your board within 1 year from the date of purchase, please email us. We are happy to discuss a solution and help you get back on your feet.