Pallas Snowboards stands behind its snowboards and splitboards. All Pallas snowboards and splitboards come with a 2-year warranty from the date of purchase against craftsmanship, manufacturing, or material defects. Warranties are valid for the original owner of the product, and proof of purchase is required.
Our warranty does not cover defects or damage caused by:
- Misuse, abuse, neglect, or theft.
- Impact from natural or unnatural objects, such as rocks, trees, or chairlifts.
- Improper care and maintenance, such as storage, transportation, or repair work.
- Improper mounting or adjustment of the bindings and binding hardware.
- Continued use of equipment after initial discovery of damage or defect.
- Normal wear and tear.
- Damage caused by anything other than defects in material or workmanship.
If you notice a warranty defect in your product, stop using it immediately. Note the location of the damage, a description of how/when you noticed it, and take photos showing the issue. Continued use of a damaged or defective board will void the warranty.
If it’s determined that you have a warranty issue, we will do our best to repair any damage. If the damage cannot be repaired, we will offer a replacement board of equal or equivalent value from the time of purchase.
If you purchased your board through pallassnowboards.com, contact us at email@example.com with details about your warranty claim.
If you purchased your board through one of our retailers, contact the shop with details about your warranty claim, and they will facilitate the warranty process.
Pallas Snowboards assumes no responsibility for the shipment of warranty products by customers. Customers are responsible for all shipping charges on warranty claims.
Demo Board Warranty Policy
The Pallas Snowboards warranty is void with the purchase of any demo snowboard or splitboard. If you do experience a manufacturing defect with your board within 1 year from the date of purchase, please contact us. We are happy to discuss a solution and help you get back on your feet.
Refunds, Returns & Exchanges
We do not provide refunds or exchanges on used gear. If you purchased a board from pallassnowboards.com and are not happy with your choice, please contact us with details about the reason for your return or exchange. Proof of purchase is required.