Demo FAQs

Local & In-Person Demos

I live in/near Salt Lake City. Can I come by the shop and pick up a demo?

You bet! Just drop us a line at demos@pallassnowboards.com with your preferred board model/size (subject to availability) and a date and time you'd like to come by the shop to pick it up. You'll have up to 2 days to ride and decide before we request that you return the board.

Please note: we aren't a traditional workshop and we don't have traditional shop hours. Someone's usually in the shop between 1-5p on weekdays...but not always. Once we confirm your demo, we'll work with you to figure out a time to come by.

I'm attending one of your organized demo events. Do I need an advanced reservation?

That depends. For on-snow demos at resorts, you don't need a reservation. Due to Covid, the structure of special events, like splitboard festivals, are changing, and most event organizers are requiring advanced reservations. (In non-Covid times, they're first come, first served.) Advanced reservations are also required whenever we offer demos for our backcountry education events to make sure we can provide the right gear for participants.

Is there a fee for local or in-person demo events?

Nope! But we do require your credit card information when you pick up your demo as a deposit. We'll ask for this information when you sign your demo waiver. If you return the board (or any demo equipment) damaged, we may charge you the cost of repair or replacement, up to the full MSRP value of the board. Note: you are financially responsible for stolen demo equipment, so please treat our demo gear like it's your own.

Can I demo it longer than 2 days? Pleeeeeeease?

Sorry, homegirl. Our demos are meant to give you an idea of what owning your very own Pallas will feel like. While we want you to have a great time on the snow, please understand that we're not a rental company for your upcoming yurt trip. If you love the board after 2 days, we'd love you back tenfold if you chose to support our small business.

Are bindings or skins included?

Sometimes. For in-person events and clinics, we have a limited supply of bindings and skins available. The earlier you RSVP for event demos, the better chance we have of helping you out. For local pick-ups/demos, we are able to provide skins only on a case by case basis.

 

Mail Order Demos

How much does it cost?

All demo boards require a full deposit based on the board’s MSRP before we ship. If you decide to purchase a Pallas after demoing, we’ll apply your deposit towards the purchase of a new board, and your demo is entirely free. If you decide that Pallas isn’t for you, we will refund your deposit, minus $100 to cover the cost of round-trip shipping and maintenance.

How do I request a demo?

Browse our lineup at pallassnowboards.com to determine what board and size you’re interested in trying, then email us at demos@pallassnowboards.com to get your demo request started. If the board you’d like to ride isn’t available during your preferred dates, we will follow up with additional information on how to place your demo order. If it’s unavailable during your preferred dates, we will work with you to find another timeframe that works.

Where do you ship demos to?

Mail order demos are only available to residents with the Lower 48 within the US. Due to the logistics, slower shipping times, and cost, we’re unable to provide mail order demos to Alaska and Canada. Click here to browse our list of Canadian dealers who might be able to provide you with a demo. Still unable to find a dealer near you? Drop us a line at info@pallassnowboards.com and suggest a shop. We’re on the hunt for new snowboard dealers to partner with!

When will I get my demo?

We don’t ship boards everyday, and our demo fleet is in constant use. We require a minimum of 7 business days’ notice before your requested demo dates to ensure your board is available and to give us enough time to ship it. If it’s unavailable during your requested dates, we will work with you to reschedule a demo date. We ship via UPS Ground, which can take up to 5 days from shipment, depending on where you live. Please note that we require a signature upon delivery, meaning someone needs to be at home for you to receive your board on time.

How long can I keep it and where can I ride it?

Mail order snowboard demos are available for a maximum of 4 days. In-bounds or in the backcountry, take it for a spin wherever you’d like! The demo program is intended as a “try before you buy” program, not as a rental board to thrash around. Please treat your demo with respect so others can experience the same stoke throughout the season.

Are bindings or skins included?

Bindings and binding mounting systems are not included for any Pallas mail order demo. We provide skins on a case-by-case basis and are subject to availability.

Can I demo more than 1 board?

For sure! However, we can only provide 1 board at a time, and each board beyond the first demo will cost $100 to cover round-trip shipping.

What happens if I damage it?

If you damage a board during your demo period, please be transparent and let us know how it happened. Depending on the severity of the damage, we may fine you a repair or replacement fee, up to the full retail value of the board. If we determine the damage to be a result of a manufacturing defect, any fines will be exempt. We assess boards for damage before they’re shipped and after they’re returned to ensure they’re in top working condition for the next rider.

How do I return a board?

We provide you with a prepaid UPS Ground return label in the box. To send the demo back, please clean and dry the demo, wrap the board in the original packing material, and repack it in its original box. Simply place the return label over the demo box’s existing label and drop it off at any staffed UPS location. You won’t be charged any shipping fees** when you return the demo with the prepaid return label.

**Be sure to ONLY use the provided return shipping label for returning demos as this will guarantee insurance, tracking, and proper return for demos. Customers are responsible for providing a tracking number if returned by another shipping method.

What if I forget to return it?

If you ship the board late, there is a late fee of $75 per day until tracking information has indicated it’s been shipped. If you’re more than 7 days late and we’re unable to reach you, we will keep your full deposit and not issue you a refund.

If you were provided spitboard skins with your demo and forget to include them in your demo box, you will be charged $175 in replacement value.