All orders are processed within 1 to 3 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification, including tracking information, when your order has shipped.
Domestic Shipping Info
We ship UPS for all snowboards and splitboards within the Continental US (Lower 48). Please provide your street address only (no PO boxes). For Hawaii and Alaska, we ship USPS and PO boxes are accepted. In both cases, we offer free shipping on all 2020-2021 snowboard models within the US.
Note, APOs and US territories are excluded from free shipping.
We offer flat-rate shipping on all other items (including previous years' snowboard models, demo boards, apparel and accessories) and use a combination of UPS and USPS, depending on the weight of the item(s). Generally, for items under 1 pound, we ship USPS. If you have a separate mailing and street address and are unsure of which address to provide, please contact us at email@example.com.
To ensure your snowboard arrives safely to your address, we've introduced Enhanced Shipping Protection as a flat-rate shipping option within the US. This provides package insurance for the full value of your order and requires a signature upon delivery. Note that by forfeiting this option, your package will ship with the standard $100 insurance and will be left at your provided address even if no one's home.
Whether you live in/near Salt Lake City or are just visiting, we offer free local pickup from our workshop. Please select this shipping option if you'd like to come by the shop. Orders will be ready in 1-2 days, excluding weekends and holidays. We will contact you via email once your order is ready for pickup with our address and to schedule a pickup time/date. Note, in response to Covid, local pickups are contact-free.
Canadian Shipping Rates
We offer free shipping on all 2020-21 snowboard models within Canada and flat-rate shipping on all other items, including previous years' snowboard models, demo boards, apparel and accessories.
In order to avoid additional brokerage fees from private carriers, we ship to Canada via USPS International Priority. PO boxes are accepted. The estimated ship time for USPS International Priority is 8-10 business days from the time your order is received by the shipping provider.
Any duties or customs are not included in your order total and will be the responsibility of the recipient to pay upon delivery. All Pallas goods entering Canada are subject to GST/PST/HST. Taxes are calculated based on the product cost and duties. Taxes may vary from 5% to 15%, depending on the province. Check with your local agency to determine the rates for your province.
Note that prices on our website are displayed and charged in US currency (USD) and subject to your financial institution's exchange rates at the time your order is processed.
International Shipping Rates
We ship to all other countries around the world via USPS International Priority. Please contact us at firstname.lastname@example.org if your country is not covered within our international shipping options.
International & Canadian Returns
When you return your goods that have been imported into your country, you may be able to apply for a refund of the duties and taxes paid on the original purchase.
Canadians can apply with Canada Border Services Agency (CBSA) and their Casual Refund Program. Click this link for more information.
All other countries will need to contact their border and customs agencies for specifics.
International customers are responsible for the return shipping fees to Pallas.
For more info on Pallas returns, including returns from within the US, click here.