What to do if you notice an issue with your board.
Pallas Snowboards stands behind its snowboards and splitboards. Beginning in 2020-21 all new Pallas snowboards and splitboards come with a 3-year limited warranty from the date of purchase against craftsmanship, manufacturing, or material defects. Snowboards of earlier years are covered by a 1-year limited warranty from the date of purchase. Warranties are valid for the original owner of the product, purchased only through authorized Pallas dealers or pallassnowboards.com. Proof of purchase is required.
Our warranty does not cover defects or damage caused by rider error, including (but not limited to):
• Misuse, abuse, neglect, or theft.
• Impact from natural or unnatural objects, such as rocks, trees, or chairlifts.
• Custom alterations to the equipment.
• Improper care and maintenance, such as storage, transportation, or repair work.
• Improper mounting or adjustment of the bindings and binding hardware.
• Continued use of equipment after initial discovery of damage or defect.
• Normal wear and tear.
• Damage caused by anything other than defects in material or workmanship.
• Purchase of a demo board.
What to do if you notice a warranty issue
If you notice a warranty defect in your product, STOP USING IT IMMEDIATELY. Note the location of the damage, a description of how/when you noticed it, and take photos showing the issue. Continued use of a damaged or defective board will void the warranty. If we determine that you have a valid warranty issue upon inspection of your board, we will do our best to repair any damage. If the damage cannot be repaired, we will offer a replacement board of equivalent value from the time of purchase.
Customers are responsible for all shipping charges (to and from) on warranty claims. If you purchased your board through pallassnowboards.com, email us at firstname.lastname@example.org to discuss your situation and receive a Return Authorization (RA) number. Once you ship the warranty item, email us your tracking number. If we do not receive your tracking number within 1 week of issuing your RA number, we reserve the right to reject your warranty claim.
If you purchased your board through an authorized retailer, contact the shop with details about your warranty claim, and they will facilitate the warranty process.
The Pallas Snowboards warranty is void with the purchase of any demo snowboard or splitboard. If you do experience a manufacturing defect with your board within 1 year from the date of purchase, please email us. We are happy to discuss a solution and help you get back on your feet.
Not happy with your board or size? Read on to see how to initiate a return.
New items purchased within 30 days directly from Pallas Snowboards or from pallassnowboards.com can be refunded to the original payment method or exchanged for a different product of equal value. Proof of purchase is required.
Items purchased from authorized Pallas dealers cannot be returned or exchanged on pallassnowboards.com. Please contact the retail store you purchased from to inquire about their policies.
All returned or exchanged items must be unused, unridden, or unworn.
With the exception of a new, defective product, customers will be responsible for all shipping fees. In the event of exchanging an item purchased with free shipping, customers must pay the shipping invoice prior to shipment from pallassnowboards.com.
We do not provide refunds or exchanges on used gear, including snowboard or splitboard demos. All sale or clearance items, including snowboard demos and pro-form deals, are final.
Prior to returning an item, email us at email@example.com to discuss your situation and receive a Return Authorization (RA) number. Once you send the item, email us your tracking number. If we do not receive your tracking number within 1 week of issuing your RA number, your RA will be void and we will be unable to accept your return or exchange.
Canadian + International Returns
When you return your goods that have been imported into your country, you may be able to apply for a refund of the duties and taxes paid on the original purchase.
Canadians can apply with Canada Border Services Agency (CBSA) and their Casual Refund Program. All other countries will need to contact their border and customs agencies for specifics.
International customers are responsible for the return shipping fees to Pallas.